The Role of Occupational Stress in the Association between Emotional Labor and Mental Health: A Moderated Mediation Model
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Park, Heyeon | - |
dc.contributor.author | Oh, Hyunjin | - |
dc.contributor.author | Boo, Sunjoo | - |
dc.date.available | 2020-02-27T03:42:07Z | - |
dc.date.created | 2020-02-04 | - |
dc.date.issued | 2019-04-01 | - |
dc.identifier.issn | 2071-1050 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/1599 | - |
dc.description.abstract | This study investigated whether occupational stress factors moderate the effect of emotional labor on psychological distress in call center employees. A cross-sectional and descriptive study using anonymous paper-based survey methods was conducted in a sample of 283 call center employees in South Korea. Participants completed the Emotional Labor Scale, the Depression Anxiety Stress Scale, and the Korean Occupational Stress Scale. Moderated mediation analyses were conducted using the PROCESS macro in order to investigate the relationship among variables. The results showed that the association between surface acting while having emotional labor and psychological distress was mediated by emotional dissonance. The mediated effect of emotional dissonance was moderated by discomfort in occupational climate, suggesting that improving the occupational environment can lessen the level of psychological distress among emotional workers, and that more attention should be devoted to the development of an intervention at the organizational level in order to prevent mental health problems in this population. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | MDPI | - |
dc.relation.isPartOf | SUSTAINABILITY | - |
dc.subject | PERCEIVED ORGANIZATIONAL SUPPORT | - |
dc.subject | WORK STRESS | - |
dc.subject | CARDIOVASCULAR-DISEASE | - |
dc.subject | SUICIDAL IDEATION | - |
dc.subject | DEPRESSION | - |
dc.subject | ANXIETY | - |
dc.subject | CONSEQUENCES | - |
dc.subject | EXHAUSTION | - |
dc.subject | SERVICE | - |
dc.subject | SURFACE | - |
dc.title | The Role of Occupational Stress in the Association between Emotional Labor and Mental Health: A Moderated Mediation Model | - |
dc.type | Article | - |
dc.type.rims | ART | - |
dc.description.journalClass | 1 | - |
dc.identifier.wosid | 000466551600063 | - |
dc.identifier.doi | 10.3390/su11071886 | - |
dc.identifier.bibliographicCitation | SUSTAINABILITY, v.11, no.7 | - |
dc.identifier.scopusid | 2-s2.0-85064046138 | - |
dc.citation.title | SUSTAINABILITY | - |
dc.citation.volume | 11 | - |
dc.citation.number | 7 | - |
dc.contributor.affiliatedAuthor | Oh, Hyunjin | - |
dc.type.docType | Article | - |
dc.subject.keywordAuthor | emotional labor | - |
dc.subject.keywordAuthor | surface acting | - |
dc.subject.keywordAuthor | emotional dissonance | - |
dc.subject.keywordAuthor | occupational stress | - |
dc.subject.keywordAuthor | moderated mediation | - |
dc.subject.keywordPlus | PERCEIVED ORGANIZATIONAL SUPPORT | - |
dc.subject.keywordPlus | WORK STRESS | - |
dc.subject.keywordPlus | CARDIOVASCULAR-DISEASE | - |
dc.subject.keywordPlus | SUICIDAL IDEATION | - |
dc.subject.keywordPlus | DEPRESSION | - |
dc.subject.keywordPlus | ANXIETY | - |
dc.subject.keywordPlus | CONSEQUENCES | - |
dc.subject.keywordPlus | EXHAUSTION | - |
dc.subject.keywordPlus | SERVICE | - |
dc.subject.keywordPlus | SURFACE | - |
dc.relation.journalResearchArea | Science & Technology - Other Topics | - |
dc.relation.journalResearchArea | Environmental Sciences & Ecology | - |
dc.relation.journalWebOfScienceCategory | Green & Sustainable Science & Technology | - |
dc.relation.journalWebOfScienceCategory | Environmental Sciences | - |
dc.relation.journalWebOfScienceCategory | Environmental Studies | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
1342, Seongnam-daero, Sujeong-gu, Seongnam-si, Gyeonggi-do, Republic of Korea(13120)031-750-5114
COPYRIGHT 2020 Gachon University All Rights Reserved.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.