방사선기술정보시스템의 ISO/IEC 20000-1 인증 도입에 관한 연구

Abstract

Radiation Technology Information System (RATIS) is an integrated management systemthat provides information on support policies and R&D, recent trends, statistics, and market datarelated to industries that promote and use radiation. Customers’ demands for IT services frominformation systems have increased with recent advancements in information technology (IT). Todeliver satisfying services to users through a standardized process, RATIS has implemented ISO/IEC 20000-1, an international standard certification in IT service management. ISO/IEC 20000-1, an international standard that defines the requirements of IT service management systems, is acertificate system that continuously improves the quality of IT services and delivers high-qualityservices to interested parties, including customers. Meeting the requirements of ISO/IEC 20000-1,RATIS has defined the processes of service management and established an IT service managementsystem model for content management and IT system operation. In contrast with existing IT servicemanagement systems that only focus on the management of IT systems, RATIS has differentiateditself by including content management, the core of system management, in its certification scope. Inthis paper, we will introduce the ISO/IEC 20000-1 certification and analyze the RATIS’s IT servicemanagement system model and processes for the providing and utilization of top-quality radiationtechnology information services.