구조방정식을 이용한 감정노동과 직무만족에 대한 감정지능의 2그룹 조절효과 차이

Abstract

This study was designed to determine the moderating effects of emotional intelligence between two groups to the emotional labor and job satisfaction of hotel workers, and to find a way to increase job satisfaction of them. A cross-sectional empirical study was conducted, a total of 314 completed responses were collected and analyzed. To test the hypotheses, CFA and SEM were employed. The moderating effects of emotional intelligence was tested by dividing into two groups, lower and higher groups. There was a significant moderating effects on emotional effort and job satisfaction in the higher group, but not in the lower group. There was a limit to represent the entire hotel employees because of sampling the hotel employees in the five star class hotels in Seoul.