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경영대학
경영학부(경영학)
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서비스 기대 및 서비스 참여가 서비스만족에 미치는 영향 분석: 의료서비스 중심
안연식
Article
Issue Date
2017
Citation
로고스경영연구, v.15, no.3, pp.87 - 104
Publisher
한국로고스경영학회
내한 외국인환자에 대한 의료 코디네이터서비스가 의료서비스 만족도에 미치는 영향 구조 분석
라시 덜거르마;
안연식
Article
Issue Date
2017
Citation
창조와 혁신, v.10, no.1, pp.169 - 196
Publisher
피터드러커 소사이어티
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Author
Ahn, Yeon S.
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라시 덜거르마
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customer participation
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foreign patient
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inadequacy of service expectation
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medical coordinator service
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medical service quality
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medical service satisfaction
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