호텔 프론트 데스크 종사자의 감정노동, 감정고갈, 직무만족, 감정지능의 관계
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 박광희 | - |
dc.date.accessioned | 2022-02-03T02:40:05Z | - |
dc.date.available | 2022-02-03T02:40:05Z | - |
dc.date.created | 2022-02-03 | - |
dc.date.issued | 2022-01 | - |
dc.identifier.issn | 1229-0424 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/83412 | - |
dc.description.abstract | This study was designed to identify the relationship between emotional labor (EL), emotional exhaustion (EX), and job satisfaction (JS) of hotel front desk workers and to investigate the effect of emotional intelligence (EI). This study has several differences from previous studies. First, this study was designed to comprehensively analyze the relationships between EL, EX, JS, and EI. Second, the homogeneity of the research subjects was secured. Third, this study analyzed EI by dividing it into four dimensions. It can be said that active factors have a greater effect on outcome factors (EX and JS) than negative or passive factors. The result shows that workers with high EI are more likely to recover from EX than those with low EI. | - |
dc.language | 한국어 | - |
dc.language.iso | ko | - |
dc.publisher | (사)한국관광레저학회 | - |
dc.relation.isPartOf | 관광레저연구 | - |
dc.title | 호텔 프론트 데스크 종사자의 감정노동, 감정고갈, 직무만족, 감정지능의 관계 | - |
dc.title.alternative | Relationship between Emotional Labor, Emotional Exhaustion, Job Satisfaction, and Emotional Intelligence of Hotel Front Desk Workers | - |
dc.type | Article | - |
dc.type.rims | ART | - |
dc.description.journalClass | 2 | - |
dc.identifier.bibliographicCitation | 관광레저연구, v.34, no.1, pp.295 - 314 | - |
dc.identifier.kciid | ART002808823 | - |
dc.description.isOpenAccess | N | - |
dc.citation.endPage | 314 | - |
dc.citation.startPage | 295 | - |
dc.citation.title | 관광레저연구 | - |
dc.citation.volume | 34 | - |
dc.citation.number | 1 | - |
dc.contributor.affiliatedAuthor | 박광희 | - |
dc.subject.keywordAuthor | Emotional Labor | - |
dc.subject.keywordAuthor | Emotional Dissonance | - |
dc.subject.keywordAuthor | Emotional Effort | - |
dc.subject.keywordAuthor | Emotional Exhaustion | - |
dc.subject.keywordAuthor | Job Satisfaction | - |
dc.subject.keywordAuthor | Emotional Intelligence | - |
dc.subject.keywordAuthor | 감정노동 | - |
dc.subject.keywordAuthor | 감정부조화 | - |
dc.subject.keywordAuthor | 감정노력 | - |
dc.subject.keywordAuthor | 감정고갈 | - |
dc.subject.keywordAuthor | 직무만족 | - |
dc.subject.keywordAuthor | 감정지능 | - |
dc.description.journalRegisteredClass | kci | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
1342, Seongnam-daero, Sujeong-gu, Seongnam-si, Gyeonggi-do, Republic of Korea(13120)031-750-5114
COPYRIGHT 2020 Gachon University All Rights Reserved.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.