Exploring Managerial Attitudes Toward Various Participation Mechanisms in Response to Citizen Satisfaction Signals on Public Service Quality
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Oh, Youngmin | - |
dc.contributor.author | Shin, Heontae | - |
dc.contributor.author | Park, Jongsun | - |
dc.date.accessioned | 2022-05-16T01:40:12Z | - |
dc.date.available | 2022-05-16T01:40:12Z | - |
dc.date.created | 2021-10-09 | - |
dc.date.issued | 2022-05 | - |
dc.identifier.issn | 0095-3997 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/84305 | - |
dc.description.abstract | This study identifies the impacts of different citizen satisfaction signals (positive/negative) on managers’ agreement to use various participation channels. Citizen satisfaction with public service quality plays an essential role in managers’ accountability expectations. Accordingly, it is crucial to examine how public managers use participation mechanisms, reacting to citizen satisfaction signals on public service quality. The results confirm a negativity bias: Managers are more reactive to citizens’ negative signals than a positive signal in their service quality evaluations. However, the negative signal’s effect does not reach the participation tools, where the degree of their decision-making is highly delegated to citizens. © The Author(s) 2021. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | SAGE Publications Inc. | - |
dc.relation.isPartOf | Administration and Society | - |
dc.title | Exploring Managerial Attitudes Toward Various Participation Mechanisms in Response to Citizen Satisfaction Signals on Public Service Quality | - |
dc.type | Article | - |
dc.type.rims | ART | - |
dc.description.journalClass | 1 | - |
dc.identifier.wosid | 000704034000001 | - |
dc.identifier.doi | 10.1177/00953997211048396 | - |
dc.identifier.bibliographicCitation | Administration and Society, v.54, no.5, pp.878 - 902 | - |
dc.description.isOpenAccess | N | - |
dc.identifier.scopusid | 2-s2.0-85115988010 | - |
dc.citation.endPage | 902 | - |
dc.citation.startPage | 878 | - |
dc.citation.title | Administration and Society | - |
dc.citation.volume | 54 | - |
dc.citation.number | 5 | - |
dc.contributor.affiliatedAuthor | Park, Jongsun | - |
dc.type.docType | Article; Early Access | - |
dc.subject.keywordAuthor | citizen participation | - |
dc.subject.keywordAuthor | performance information | - |
dc.subject.keywordAuthor | service quality | - |
dc.subject.keywordPlus | PERFORMANCE INFORMATION | - |
dc.subject.keywordPlus | LOCAL-GOVERNMENT | - |
dc.subject.keywordPlus | PROSPECT-THEORY | - |
dc.subject.keywordPlus | DISCONFIRMATION | - |
dc.subject.keywordPlus | DEMOCRACY | - |
dc.subject.keywordPlus | DECISION | - |
dc.subject.keywordPlus | ACCOUNTABILITY | - |
dc.subject.keywordPlus | EXPECTATIONS | - |
dc.subject.keywordPlus | PERCEPTIONS | - |
dc.subject.keywordPlus | OPTIMISM | - |
dc.relation.journalResearchArea | Public Administration | - |
dc.relation.journalWebOfScienceCategory | Public Administration | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
1342, Seongnam-daero, Sujeong-gu, Seongnam-si, Gyeonggi-do, Republic of Korea(13120)031-750-5114
COPYRIGHT 2020 Gachon University All Rights Reserved.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.