https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/696 Sat, 04 Jul 2026 07:09:27 GMT 2026-07-04T07:09:27Z https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/212942 Title: How insomnia among frontline service employees drives customer-directed counterproductive work behavior: Mediation of ego depletion and moderation of organizational health climate and health-oriented leadership Authors: Shin, Yuhyung; Hur, Won-Moo; Shin, Gyeongpyo Abstract: Frontline service employees (FSEs) often experience insomnia because of irregular work schedules, emotional labor, and demanding customer interactions. While previous research has mainly portrayed insomnia as a result of negative service encounters, little is known about whether insomnia itself leads to counterproductive service behavior. Using the conservation of resources theory, this study examined the effect of FSEs’ insomnia on customer-directed counterproductive work behavior (CD-CWB), with ego depletion as a mediating mechanism and organizational health climate (OHC) and health-oriented leadership (HoL) as contextual moderators. Three-wave survey data from 293 full-time FSEs in South Korea showed that insomnia was positively and indirectly related to CD-CWB through ego depletion. Moreover, OHC reduced the positive association between insomnia and ego depletion, making this association weaker when OHC was high. Although HoL did not exert a significant two-way moderating effect, the results indicated a significant three-way interaction: the relationship between insomnia and ego depletion was strongest when both OHC and HoL were low. These findings contribute to the service literature by extending sleep/resource-loss research to a frontline service deviance context and highlighting the buffering role of health-supportive organizational practices. Sat, 01 Aug 2026 00:00:00 GMT https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/212942 2026-08-01T00:00:00Z https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/211319 Title: Examining the relative impacts of multidimensional barriers on usage intentions toward service robots Authors: Kwon, Jookyung; Hsun, Chen Chia; Ahn, Jiseon Abstract: Service providers are increasingly using technology, such as service robots, for service delivery. Despite the increasing popularity of service robots in the restaurant industry, few studies have examined the antecedents of customer behavioral intentions to use them. Therefore, this study examined the relative impacts of multidimensional barriers (i.e., usage, value, tradition, risk, and image barriers) on customer avoidance and approach behaviors. Data were collected from 166 restaurant customers in the United States. The results showed that only usage barriers increased avoidance behavior, while customer perceptions of value and tradition barriers decreased approach intentions. Considering the increasing use of robots in the service sector, this study provides useful guidelines to reduce their negative effects on continued use. Wed, 01 Jul 2026 00:00:00 GMT https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/211319 2026-07-01T00:00:00Z https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/213381 Title: The Ironic Effects of Financial Constraint-Induced Suppression on Consumer Behavior Authors: So, Jane; Miao, Miao; Nishida, Yuki Abstract: Financial constraints are a pervasive concern for consumers, shaping spending patterns and psychological coping mechanisms. While previous research has primarily focused on behavioral adaptations, this study explores a cognitive mechanism: thought suppression. We propose that consumers experiencing financial constraints intentionally suppress thoughts related to their financial difficulties and spending desires to alleviate psychological discomfort. However, consistent with the ironic process theory, this suppression may trigger a rebound effect, where suppressed thoughts resurface with greater intensity when external cues, such as sales promotions, are encountered. Across three longitudinal studies, we investigate how financial constraints impact suppression and the conditions under which rebound effects occur. Study 1 shows that financially constrained consumers suppress purchase-related thoughts. Study 2 demonstrates that this suppression results from conscious effort and mediates the relationship between financial constraints and thought suppression. Study 3 reveals that suppressed thoughts resurface in response to sales promotions, particularly among consumers with high indulgence tendencies, resulting in a cognitive rebound effect. These findings contribute to the literature on financial constraints and thought suppression, offering practical insights for marketers. Wed, 01 Jul 2026 00:00:00 GMT https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/213381 2026-07-01T00:00:00Z https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/217717 Title: Examining the Impact of ESG News Sentiment on Corporate Performance: A Comprehensive Analysis by News Topic and Industry Authors: Han, Jeong-Ji; Jun, Soyoung; Kim, Jong Woo Abstract: This study examines the relationship between ESG news sentiment and corporate performance through the lens of stakeholder theory. While ESG ratings face significant limitations, including measurement inconsistencies and time lags, news sentiment analysis offers insights into internal and external stakeholder responses to ESG activities. Using news articles for Korean listed companies, we investigate ESG news sentiment across different dimensions and topics defined by the sustainability accounting standards board (SASB) while considering industry context. The results reveal a positive relationship between overall ESG news sentiment and corporate performance. In the dimensional analysis, social and governance news sentiment demonstrate significant positive effects, while environmental sentiment shows no significant association. Analysis of SASB-defined topics reveals that certain issues have stronger associations with performance, with effects varying across industries. Our findings contribute to addressing a research gap in sustainable finance literature by revealing how stakeholder responses vary across different ESG dimensions and material topics, while providing practical implications for corporate strategy, investment decisions, and policymaking. Wed, 01 Jul 2026 00:00:00 GMT https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/217717 2026-07-01T00:00:00Z