A look at collaborative service provision: Case for cosmetic surgery medical tourism at Korea for Chinese patients
DC Field | Value | Language |
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dc.contributor.author | Park, Jungkun | - |
dc.contributor.author | Le, Hoang Tran Phuoc Mai | - |
dc.contributor.author | Amendah, Eklou R. | - |
dc.contributor.author | Kim, Dongyoup | - |
dc.date.accessioned | 2022-07-06T02:20:56Z | - |
dc.date.available | 2022-07-06T02:20:56Z | - |
dc.date.created | 2022-01-06 | - |
dc.date.issued | 2021-12 | - |
dc.identifier.issn | 1661-7827 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/138577 | - |
dc.description.abstract | Consumers admiring the beauty standards of other countries are approaching cosmetic surgery medical tourism. This study examines the roles of hospitals and facilitating agents as the main entities of cosmetic surgery medical tourism. 334 Chinese patients who underwent cosmetic surgery in Korea were collected and structural equation modeling is used to analyze the data. The results show that a hospital's service quality in terms of tangibles, assurance, and empathy affect customers' attitudes toward medical tourism for cosmetic surgery, which in turn, influences satisfaction with medical tourism. More importantly, facilitating agents' service quality moderates the effects of hospitals' service quality dimensions on service satisfaction. Findings extend the existing literature on medical tourism by identifying the roles of hospitals and facilitating agents to enhance customers' attitudes and satisfaction with respect to collaborative service provision. Moreover, this research provides the first empirical evidence for the facilitating agents' role in determining satisfaction with medical tourism. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | MDPI | - |
dc.title | A look at collaborative service provision: Case for cosmetic surgery medical tourism at Korea for Chinese patients | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Park, Jungkun | - |
dc.identifier.doi | 10.3390/ijerph182413329 | - |
dc.identifier.scopusid | 2-s2.0-85121316475 | - |
dc.identifier.wosid | 000737687200001 | - |
dc.identifier.bibliographicCitation | INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, v.18, no.24, pp.1 - 20 | - |
dc.relation.isPartOf | INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH | - |
dc.citation.title | INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH | - |
dc.citation.volume | 18 | - |
dc.citation.number | 24 | - |
dc.citation.startPage | 1 | - |
dc.citation.endPage | 20 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | Y | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Environmental Sciences & Ecology | - |
dc.relation.journalResearchArea | Public, Environmental & Occupational Health | - |
dc.relation.journalWebOfScienceCategory | Environmental Sciences | - |
dc.relation.journalWebOfScienceCategory | Public, Environmental & Occupational Health | - |
dc.subject.keywordPlus | MULTIPLE-ITEM SCALE | - |
dc.subject.keywordPlus | OBJECTIFICATION THEORY | - |
dc.subject.keywordPlus | TRAVEL FACILITATORS | - |
dc.subject.keywordPlus | CONCEPTUAL-MODEL | - |
dc.subject.keywordPlus | QUALITY | - |
dc.subject.keywordPlus | CARE | - |
dc.subject.keywordPlus | SATISFACTION | - |
dc.subject.keywordPlus | EXPERIENCES | - |
dc.subject.keywordPlus | DESTINATION | - |
dc.subject.keywordPlus | ATTRIBUTES | - |
dc.subject.keywordAuthor | Chinese patient | - |
dc.subject.keywordAuthor | medical facilitators | - |
dc.subject.keywordAuthor | Korean hospitals | - |
dc.subject.keywordAuthor | cosmetic surgery | - |
dc.subject.keywordAuthor | medical tourism | - |
dc.identifier.url | https://www.mdpi.com/1660-4601/18/24/13329 | - |
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