Retail Employees’ Ethical Value and Climate on Multidimensional Job Satisfaction: A Comparative Study with B2B Employees
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Hyun, Hyowon | - |
dc.contributor.author | Park, Jungkun | - |
dc.contributor.author | Yum, Jihwan | - |
dc.contributor.author | Lee, Sangwoo | - |
dc.date.accessioned | 2022-07-06T16:26:00Z | - |
dc.date.available | 2022-07-06T16:26:00Z | - |
dc.date.created | 2021-08-25 | - |
dc.date.issued | 2021-07 | - |
dc.identifier.issn | 1598-7868 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/141527 | - |
dc.description.abstract | In the retail industry, managing companies’ ethical environments is critical because it is associated with employee satisfaction and performance. Despite the increasing demand to understand the role of salespersons’ ethical climate and value on behavior, only a few studies have focused on this connection. Furthermore, the relative impact of ethical issues (e.g., ethical value and ethical climate) on multidimensional job satisfaction in B2B and B2C sectors remains unexplored. Thus, this study 1) explores the impact of ethical issues (e.g., ethical value and ethical climate) on multi-dimensions of job satisfaction (e.g., satisfaction with management, supervisor, co-workers, and customers) and 2) compares the relationship between job satisfaction across and ethical climate B2B and B2C settings. By using an online survey in the U.S., a total of 492 questionnaires were collected from salespersons in B2B and B2C settings. Structural equation modelling shows that the ethical value influences job satisfaction more significantly among salespeople in the B2B setting, whereas the ethical climate has a greater impact in the B2C setting. Thus, given the importance of sustainability, this study provides practical implications on how to understand employee behavior by adjusting the ethical environment to increase employee satisfaction. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | 한국마케팅학회 | - |
dc.title | Retail Employees’ Ethical Value and Climate on Multidimensional Job Satisfaction: A Comparative Study with B2B Employees | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Park, Jungkun | - |
dc.identifier.doi | 10.15830/amj.2021.23.2.68 | - |
dc.identifier.bibliographicCitation | 아시아마케팅저널, v.23, no.2, pp.68 - 91 | - |
dc.relation.isPartOf | 아시아마케팅저널 | - |
dc.citation.title | 아시아마케팅저널 | - |
dc.citation.volume | 23 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 68 | - |
dc.citation.endPage | 91 | - |
dc.type.rims | ART | - |
dc.identifier.kciid | ART002743381 | - |
dc.description.journalClass | 2 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | business-to-business | - |
dc.subject.keywordAuthor | business-to-consumer | - |
dc.subject.keywordAuthor | ethical climate | - |
dc.subject.keywordAuthor | salespersons’ job satisfaction | - |
dc.identifier.url | https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE10586430 | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
222, Wangsimni-ro, Seongdong-gu, Seoul, 04763, Korea+82-2-2220-1365
COPYRIGHT © 2021 HANYANG UNIVERSITY.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.