The Influence of Consumer Based Relationship on Multichannel Consumer Loyalty: Focusing on China Market
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 박준용 | - |
dc.contributor.author | 김보영 | - |
dc.date.accessioned | 2021-08-02T12:29:17Z | - |
dc.date.available | 2021-08-02T12:29:17Z | - |
dc.date.created | 2021-05-14 | - |
dc.date.issued | 2018-12 | - |
dc.identifier.issn | 1225-0368 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/15204 | - |
dc.description.abstract | The purpose of this paper is to understand loyalty in the multichannel retail in the China market. We analyze the interaction between offline and online loyalty and the direct effects on loyalty of brand trust and brand attachment. Structural equation model multigroup analysis is performed to test the hypotheses. Online loyalty is largely driven by offline loyalty, and offline loyalty is positively affected by brand trust and brand attachment. The findings confirm multichannel retailers should focus on building brand trust and brand attachment, if they want to get offline loyalty. Stronger bonds between the customer and the retail brand translate into higher loyalty, particularly toward the offline channels, and then higher offline loyalty translate into higher online loyalty. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | 한국사회과학협의회 | - |
dc.title | The Influence of Consumer Based Relationship on Multichannel Consumer Loyalty: Focusing on China Market | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | 김보영 | - |
dc.identifier.bibliographicCitation | Korean Social Science Journal, v.45, no.2, pp.149 - 162 | - |
dc.relation.isPartOf | Korean Social Science Journal | - |
dc.citation.title | Korean Social Science Journal | - |
dc.citation.volume | 45 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 149 | - |
dc.citation.endPage | 162 | - |
dc.type.rims | ART | - |
dc.type.docType | 정기학술지(Article(Perspective Article포함)) | - |
dc.identifier.kciid | ART002408650 | - |
dc.description.journalClass | 2 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | brand trust | - |
dc.subject.keywordAuthor | brand attachment | - |
dc.subject.keywordAuthor | offline loyalty | - |
dc.subject.keywordAuthor | online loyalty | - |
dc.subject.keywordAuthor | multichannel | - |
dc.identifier.url | https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE08990970 | - |
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