Special Olympic Stakeholders’ Perceptions of Service Deliveries: Construct Validity of Selected Measures on Service Perception

Abstract

Due to the unique nature of the event and its participants, services associated with theSpecial Olympics World Gamesshould be carefully designed and provided. However, little attention has been paid to the development of the appropriate measurement tools of service quality for the Special Olympics WorldGames.The purpose of the current study was to develop and assess psychometric properties related to the service quality dimensions with regard to the Special OlympicsWorld Games. The resultsindicated that the five-factor model with 29 items was the most appropriate model measuring service attributes associated with the Special OlympicsWorld Games.The authors are confident that the newly created five-factor model would help event organizers accuratelymeasure and assess service quality toward the Special Olympics World Games.