Management of frontline financial sales personnel
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Oh, Joon-hee | - |
dc.contributor.author | Park, Jung Kun | - |
dc.contributor.author | Rutherford, Brian N | - |
dc.date.accessioned | 2022-07-16T04:19:44Z | - |
dc.date.available | 2022-07-16T04:19:44Z | - |
dc.date.created | 2021-05-13 | - |
dc.date.issued | 2014-06 | - |
dc.identifier.issn | 1363-0539 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/159693 | - |
dc.description.abstract | The employee turnover rate within the financial services industry is one of the highest among all industries. Studies demonstrate that a salesperson's organizational commitment and propensity to leave are impacted by job satisfaction and emotional exhaustion. This study examines the relationships among emotional exhaustion, organizational commitment, propensity to leave and the facets of job satisfaction. Findings support that: (i) financial services salespeople's propensity to leave is influenced by emotional exhaustion, (ii) emotional exhaustion is mediated by multi-faceted job satisfaction in predicting organizational commitment and (iii) the facets of job satisfaction are, in part, mediated by organizational commitment in predicting propensity to leave. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | Palgrave Macmillan Ltd. | - |
dc.title | Management of frontline financial sales personnel | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Park, Jung Kun | - |
dc.identifier.doi | 10.1057/fsm.2014.19 | - |
dc.identifier.scopusid | 2-s2.0-84927135545 | - |
dc.identifier.bibliographicCitation | Journal of Financial Services Marketing, v.19, no.3, pp.208 - 220 | - |
dc.relation.isPartOf | Journal of Financial Services Marketing | - |
dc.citation.title | Journal of Financial Services Marketing | - |
dc.citation.volume | 19 | - |
dc.citation.number | 3 | - |
dc.citation.startPage | 208 | - |
dc.citation.endPage | 220 | - |
dc.type.rims | ART | - |
dc.type.docType | 정기학술지(Article(Perspective Article포함)) | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | scopus | - |
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