Measuring service quality of online bookstores with WebQual
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Park, Heejun | - |
dc.contributor.author | Baek, Seung Ik | - |
dc.date.accessioned | 2022-12-21T07:03:39Z | - |
dc.date.available | 2022-12-21T07:03:39Z | - |
dc.date.created | 2022-09-16 | - |
dc.date.issued | 2007-07 | - |
dc.identifier.issn | 0302-9743 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/179830 | - |
dc.description.abstract | With the rapid growth of the Internet technology, e-Commerce has taken one major way of doing business. However, research on the measurement of e-Commerce service quality, has not been sufficient. Only the evaluation of web sites has been used to measure indirectly service quality of e-Commerce. Due to paucity of research on the measurement, the robust research result has not been achieved, and some research presented inconsistent results in the same domain. This research used WebQual, a measurement uniquely developed for e-Commerce service quality through continuous revisions, to measure e-Commerce quality of four representative Internet Bookstores in Korea. Some statistical analyses were conducted to verify the reliability and validity of WebQaul as an e-Commerce service measurement. According to the research results, WebQual was confirmed as a robust e-Commerce measurement in terms of its reliability and validity. Further, it is identified that e-Commerce service quality, customer satisfaction, and site revisit have positive relationships in sequence. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.title | Measuring service quality of online bookstores with WebQual | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Baek, Seung Ik | - |
dc.identifier.scopusid | 2-s2.0-38149079929 | - |
dc.identifier.bibliographicCitation | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), v.4553 LNCS, no.PART 4, pp.95 - 103 | - |
dc.relation.isPartOf | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | - |
dc.citation.title | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | - |
dc.citation.volume | 4553 LNCS | - |
dc.citation.number | PART 4 | - |
dc.citation.startPage | 95 | - |
dc.citation.endPage | 103 | - |
dc.type.rims | ART | - |
dc.type.docType | Conference Paper | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | scopus | - |
dc.subject.keywordPlus | Online systems | - |
dc.subject.keywordPlus | Quality of service | - |
dc.subject.keywordPlus | Websites | - |
dc.subject.keywordPlus | Bookstores | - |
dc.subject.keywordPlus | Service quality | - |
dc.subject.keywordPlus | ServQual | - |
dc.subject.keywordPlus | WebQual | - |
dc.subject.keywordPlus | Electronic commerce | - |
dc.subject.keywordAuthor | Bookstore | - |
dc.subject.keywordAuthor | e-commerce | - |
dc.subject.keywordAuthor | Service quality | - |
dc.subject.keywordAuthor | ServQual | - |
dc.subject.keywordAuthor | WebQual | - |
dc.identifier.url | https://link.springer.com/chapter/10.1007/978-3-540-73111-5_12 | - |
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