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서비스 관계가 회복수준에 대한 고객반응에 미치는 영향에 관한 연구
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| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | 김성호 | - |
| dc.contributor.author | 설유경 | - |
| dc.date.accessioned | 2022-12-21T07:28:47Z | - |
| dc.date.available | 2022-12-21T07:28:47Z | - |
| dc.date.created | 2022-09-19 | - |
| dc.date.issued | 2007-06 | - |
| dc.identifier.issn | 1598-1150 | - |
| dc.identifier.uri | https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/179948 | - |
| dc.language | 한국어 | - |
| dc.language.iso | ko | - |
| dc.publisher | 한국서비스경영학회 | - |
| dc.title | 서비스 관계가 회복수준에 대한 고객반응에 미치는 영향에 관한 연구 | - |
| dc.type | Article | - |
| dc.contributor.affiliatedAuthor | 김성호 | - |
| dc.identifier.doi | 10.15706/jksms.2007.8.2.001 | - |
| dc.identifier.bibliographicCitation | 서비스경영학회지, v.8, no.2, pp.3 - 21 | - |
| dc.relation.isPartOf | 서비스경영학회지 | - |
| dc.citation.title | 서비스경영학회지 | - |
| dc.citation.volume | 8 | - |
| dc.citation.number | 2 | - |
| dc.citation.startPage | 3 | - |
| dc.citation.endPage | 21 | - |
| dc.type.rims | ART | - |
| dc.identifier.kciid | ART001061347 | - |
| dc.description.journalClass | 2 | - |
| dc.description.isOpenAccess | N | - |
| dc.description.journalRegisteredClass | kci | - |
| dc.subject.keywordAuthor | service failure and recovery | - |
| dc.subject.keywordAuthor | service relationship | - |
| dc.subject.keywordAuthor | over-gen erosity | - |
| dc.subject.keywordAuthor | service failure and recovery | - |
| dc.subject.keywordAuthor | service relationship | - |
| dc.subject.keywordAuthor | over-gen erosity | - |
| dc.identifier.url | https://www.kci.go.kr/kciportal/landing/article.kci?arti_id=ART001061347 | - |
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Related Researcher
- Kim, Jonathan Sungho
- 서울 경영대학 (SCHOOL OF BUSINESS ADMINISTRATION)