LATTE: A Framework for Learning Item-Features to Make a Domain-Expert for Effective Conversational Recommendation

Abstract

For high-quality conversational recommender systems (CRS), it is important to recommend the suitable items by capturing the items' features mentioned in the dialog and to explain the appropriate ones among the various features of the recommended item. We argue that the CRS model should be a domain-expert who is (1) knowledgeable about the relationships between items and their various features and (2) able to explain the recommended item with its features relevant to dialog context. To this end, we propose a novel framework, named as LATTE, to pre-train each core module in CRS (i.e., the recommendation and the conversation module) through abundant external data. For the recommendation module, we pre-train the recommendation module to comprehensively understand the relationships between items and their various features by leveraging both multi-reviews and a knowledge graph. For pre-training the conversation module, we create the synthetic dialogs, which contain responses providing the explanation relevant to the dialog context by using all the items' features and dialog templates. Through extensive experiments on two public CRS datasets, we demonstrate that LATTE exhibits (1) the effectiveness of each module in LATTE, (2) the superiority over 7 state-of-the art methods, and (3) the interpretations based on visualization.