시설관리(Facility Management) 회사의 관리요인이 사용자 만족도와 경영성과에 미치는 영향

Abstract

This study is designed to analyze the management factors of domestic FM(Facility Management) companies on the management performance of user companies and the satisfaction of user companies. Based on prior research, the research model and hypothesis were established. Technology, function, and behavior were selected as management factors of independent FM companies, and management performance and satisfaction were composed of dependent variables. The survey was conducted on 150 building managers who were owners and commissioned to manage the building by building owners and building ground survey and an e-mail survey. For verification, an empirical analysis was conducted using structural equation model analysis. The study found that all of the management factors of the facility management company had a significant impact, and as a result, the study proved that the facility management company's still weak facility management safety atmosphere can be improved and managed to increase the user's satisfaction with the user's company's economic and efficiency maximized, thus leading to customer satisfaction.