청년커뮤니티공간의 서비스디자인 평가를 위한 평가지표 도출

Abstract

Research on youth community spaces is mainly divided into the direction of planning or improvement of the rational space environment and the direction of policy-oriented operation of youth facilities. Therefore, it is necessary to emphasize the concept of service design, which is a new service environment that takes into account the service process provided by the space and the service users and service providers. In this regard, this study aims to derive the evaluation elements and evaluation items of service design, analyze the importance of each evaluation item of service design through a questionnaire, and construct a user-centered evaluation index of service design of youth community spaces. This study starts from two aspects: “youth community space” and “service design evaluation”, firstly, we extracted the elements of service design evaluation through literature analysis. Secondly, we observe the composition of the space and the operation status of the project through case studies. Thirdly, the results of literature analysis and example analysis were synthesized into four parts: physical environment evaluation, service procedure evaluation, interaction evaluation, and user satisfaction evaluation, and the evaluation index items were extracted and used in the questionnaire survey. The questionnaire survey was an online questionnaire survey conducted with service design professionals who received various design education. The collected data were analyzed for the appropriateness of the evaluation items by the statistical program SPSS 24.0 using factor analysis and reliability methods, and 12 items with low reliability were removed through the analysis. This study is a part of the research on the evaluation indexes of the service design of youth community spaces, and it is important to expand the scope of the survey respondents for the follow-up research with a variety of youth users in the future, so as to provide basic information on the creation of the environment to improve the satisfaction of users with youth community spaces.