공공임대주택 이해관계자별 현황 인식차이 분석을 통한 거주자 만족도 향상 방향 제안

Abstract

공공임대주택 공급에서 거주자 만족에 대한 명확한 기준이 부족해 불만이 많다. 만족도는 주관적이므로 특정 이해관계자의 관점에만 의존하면 공공임대주택이 제대로 실행되지 않을 수 있다. 기존 연구는 주로 거주자 만족에만 초점을 맞췄으나, 본 연구는 발주자, 건설사업관리 용역사, 거주자의 관점에서 만족도 요인을 분석하고 개선 방안을 제시한다. 인터뷰와 설문조사를 통해 핵심 요소를 도출했으며, 전통 및 수정 IPA 분석을 통해 인식 차이를 조사하여 거주자 만족도 요인을 분석하였고 반구조적 인터뷰를 통해 향상방안을 제안한다.

Public rental housing often faces criticism for lacking standardized measures to assess resident satisfaction. Since satisfaction is subjective, relying on the perspective of a single group may hinder effective implementation. While research typically emphasizes residents' opinions, the views of other stakeholders are frequently neglected. This study evaluates satisfaction factors from the perspectives of owners, construction agencies, and residents. Through interviews and surveys, 21 factors were identified and categorized into quality, safety, image, environment, and cost. Using both traditional and modified Importance-Performance Analysis (IPA), perceptual differences among stakeholders were examined. Traditional IPA highlighted gaps in perceptions of cracks, condensation, resident safety, crime prevention, and construction fees. Modified IPA revealed differences in water leaks, eco-friendliness, maintenance costs, and construction timelines. Residents rated cracks, safety incidents, and maintenance fees as low in importance but high in performance. Focus group interviews identified high maintenance fees and defect management in large complexes as critical concerns. The findings provide actionable recommendations to enhance resident satisfaction and guide policy improvements. Addressing issues like maintenance costs and safety can optimize resource allocation and promote the long-term sustainability of public rental housing.