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AI service at the crossroads: How customer perceptions of AI capabilities drive service frustration and satisfaction
- Authors
- 박정근
- Issue Date
- 10-Jul-2025
- Place
- Esplanade Zagreb Hotel, Zagreb, Croatia
- Conference Name
- 31th Recent Advances in Retailing and Consumer Science Conference
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Collections - 서울 경영대학 > 서울 경영학부 > 2. Conference Papers
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Related Researcher
- Park, Jung Kun
- SCHOOL OF BUSINESS (SCHOOL OF BUSINESS ADMINISTRATION)