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KCI
The effect of frontline employees' experienced customer incivility on service performance
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Kim, M.; Hur, W.-M.;
Kim, Byung soo
Article
Issue Date
2019
Citation
Journal of Distribution Science, v.17, no.8, pp.107 - 118
Publisher
Korea Distribution Science Association (KODISA)
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Kim, Byung soo
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Hur, W.-M.
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Kim, M.
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Customer Incivility
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Emotion Regulation Ability
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Emotional Exhaustion
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Service Performance
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2019
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