ScholarWorks@Hanyang University: Kim, Jonathan Sungho

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Kim, Jonathan Sungho (김성호)

서울 경영대학 (SCHOOL OF BUSINESS ADMINISTRATION)

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service failures:4||healthcare services:3||Job Satisfaction:2||Compliance:2||Emotional Labor:2||Healthcare Service:2||Trust:2||counterfactual thinking:2||information:2||intimacy:2||overgen erosity:2||recoveries:2||service failure:2||service failure and recovery:2||service recovery strategy:2||service relationship:2||만족:2||서비스 실패:2||순응도:2||Rapport:1||Reputation:1||Satisfaction:1||Service failure types:1||Severity of symptoms:1||신뢰:1||Type of activity:1||compliance:1||의료 서비스:1||gender:1||Communication style:1||human services:1||의료서비스:1||인적 서비스:1||재이용:1||정보 제공:1||reuse intention:1||satisfaction:1||조직지원인식:1||조직충성도:1||Buffering effect:1||증상 심각성:1||직무만족:1||감정고갈:1||감정노동:1||직무요구:1||사후 가정법적 사고:1||친밀감:1||서비스 회복 전략:1||Conjoint analysis:1||Donor benefits Transparency:1||Emotional Exhaustion:1||성별:1||Expertise:1||커뮤니케이션 스타일:1||Helping people:1||Interactivity:1||Intimacy:1||Job Demand:1||Betrayal effect:1||NPO:1||Organizational Commitment:1||Organizational Loyalty:1||Perceived Organizational Support:1||

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