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과정품질, 결과품질, 경영성과 연계 연구 -보험산업의 서비스품질과 BSC 연계모형을 중심으로-
김형욱
Article
Issue Date
2009
Citation
품질경영학회지, v.37, no.4, pp.43 - 51
Publisher
한국품질경영학회
서비스품질향상을 위한 BSC적용방안에 관한 실증연구 - 호텔기업을 중심으로 -
김형욱; 권혁태; 오형석
Article
Issue Date
2009
Citation
품질경영학회지, v.37, no.1, pp.20 - 28
Publisher
한국품질경영학회
서비스유형별 복합화에 따른 서비스가치와 고객만족도의 관계에 관한 연구
김형욱; 이영관; 신선호
Article
Issue Date
2011
Citation
품질경영학회지, v.39, no.4, pp.556 - 564
Publisher
한국품질경영학회
신기술기반 은행 정보시스템의 지속사용의도 결정요인에 관한 연구: 사용자경험기간 조절효과 중심으로
박미; 이기량; 김형욱
Article
Issue Date
2016
Citation
품질경영학회지, v.44, no.2, pp.409 - 424
Publisher
한국품질경영학회
1
Discover
Author
Kim, Hyung Wook
4
Subject
Balanced Score Card(BSC)
2
Banking System
1
Complex Service
1
Customer Satisfaction
1
Hotel
1
Insurance Industry
1
IS Continuance Model
1
Self-efficacy
1
User Experience(UX)
1
Date Issued
2016
1
2011
1
2009
2
Type
Article
4
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