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College of Business Management
Global Business Administration Major
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내부서비스품질의 구성요인들이 내부고객만족에 미치는 비대칭적 영향 관계
임상용;
김중인
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.1, pp.85 - 105
Publisher
한국서비스경영학회
감정노동에 대한 정서적·인지적 상사지원이 정서적 탈진감과 직무만족에 미치는 차별적 영향: 패션판매원을 중심으로
서덕숙;
김중인
Article
Issue Date
2017
Citation
서비스경영학회지, v.18, no.1, pp.177 - 197
Publisher
한국서비스경영학회
서비스스케이프가 신뢰, 고객만족 및 재이용 의도에 미치는 영향: 의료서비스를 중심으로
김혜란; 서보경; 김성호
Article
Issue Date
2010
Citation
서비스경영학회지, v.11, no.5, pp.99 - 126
Publisher
한국서비스경영학회
1
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Author
Kim, Joong In
2
Kim, He Ran
1
Subject
Asymmetric Relationship
1
Customer Satisfaction
1
Emotional and Cognitive Superviso...
1
Emotional Exhaustion
1
Emotional Labor
1
Employee Satisfaction
1
Fashion Salesperson
1
Healthcare Services
1
Internal Customer Satisfaction
1
Internal Marketing
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