Transformative value co-creation with older customers in e-services: Exploring the influence of customer participation on appreciation of digital affordances and well-being
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Zhang, Y. | - |
dc.contributor.author | Su, J. | - |
dc.contributor.author | Guo, H. | - |
dc.contributor.author | Lee, J.Y. | - |
dc.contributor.author | Xiao, Y. | - |
dc.contributor.author | Fu, M. | - |
dc.date.accessioned | 2022-06-16T02:48:50Z | - |
dc.date.available | 2022-06-16T02:48:50Z | - |
dc.date.created | 2022-06-16 | - |
dc.date.issued | 2022-07-01 | - |
dc.identifier.issn | 0969-6989 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hongik/handle/2020.sw.hongik/29497 | - |
dc.description.abstract | This study challenges the negative assumption that older customers struggle to adapt to e-service by exploring the positive influence of their participation on transformative value co-creation. A two-phase mixed-methods approach was adopted to develop and validate the research model. The results found that customer participation, including information sharing, responsible behaviors, and in-role feedback, promotes older customers' digital skills and basic needs satisfaction, leading to higher appreciation of digital affordances and well-being. Additionally, online employees’ customer orientation positively moderates the above relationships. This study provides insight for service providers to include older customers in e-services. © 2022 Elsevier Ltd | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | Elsevier Ltd | - |
dc.title | Transformative value co-creation with older customers in e-services: Exploring the influence of customer participation on appreciation of digital affordances and well-being | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Lee, J.Y. | - |
dc.identifier.doi | 10.1016/j.jretconser.2022.103022 | - |
dc.identifier.scopusid | 2-s2.0-85130526746 | - |
dc.identifier.wosid | 000829743400006 | - |
dc.identifier.bibliographicCitation | Journal of Retailing and Consumer Services, v.67 | - |
dc.relation.isPartOf | Journal of Retailing and Consumer Services | - |
dc.citation.title | Journal of Retailing and Consumer Services | - |
dc.citation.volume | 67 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Business & Economics | - |
dc.relation.journalWebOfScienceCategory | Business | - |
dc.subject.keywordPlus | SELF-DETERMINATION THEORY | - |
dc.subject.keywordPlus | RESEARCH PRIORITIES | - |
dc.subject.keywordPlus | TECHNOLOGY | - |
dc.subject.keywordPlus | PEOPLE | - |
dc.subject.keywordPlus | ADULTS | - |
dc.subject.keywordPlus | SATISFACTION | - |
dc.subject.keywordPlus | STRATEGIES | - |
dc.subject.keywordPlus | EMPLOYEES | - |
dc.subject.keywordPlus | KNOWLEDGE | - |
dc.subject.keywordPlus | ADOPTION | - |
dc.subject.keywordAuthor | Appreciating digital affordances | - |
dc.subject.keywordAuthor | Basic needs satisfaction | - |
dc.subject.keywordAuthor | Customer participation | - |
dc.subject.keywordAuthor | Digital skills | - |
dc.subject.keywordAuthor | Older customers | - |
dc.subject.keywordAuthor | Transformative value co-creation | - |
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