Patients and Healthcare Providers' Perspectives on Patient Experience Factors and a Model of Patient-Centered Care Communication: A Systematic Review
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Kim, Eun-Jeong | - |
dc.contributor.author | Koo, Yoo-Ri | - |
dc.contributor.author | Nam, Inn-Chul | - |
dc.date.accessioned | 2024-07-15T06:30:22Z | - |
dc.date.available | 2024-07-15T06:30:22Z | - |
dc.date.issued | 2024-06 | - |
dc.identifier.issn | 2227-9032 | - |
dc.identifier.issn | 2227-9032 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/hongik/handle/2020.sw.hongik/33347 | - |
dc.description.abstract | Effective communication between patients and healthcare providers is essential for a positive patient experience (PE), and improving patient-centered care (PCC) involves many factors. This study aimed to (1) identify the factors that affect PE improvement, (2) reflect patients and healthcare providers' perspectives on the factors' importance, and (3) present a structural model for improving PCC. A systematic review of empirical studies that specified PE factors was conducted. Studies that did not reflect users' perspectives and non-empirical studies were excluded. The literature was searched using Google Scholar, PubMed, Web of Science, and the Taylor and Francis online journal. The MMAT 2018 checklist was used to assess bias in the included studies, and frequency, content, and thematic analyses were employed to synthesize the results, yielding 25 articles. The 80 PE factors identified from the analyses were categorized into six categories: Practice, Physical Needs, Psychological Needs, Social Needs, Practical Needs, and Information Needs. From a user perspective, patients emphasized professional, continuous, and comprehensive service delivery, whereas healthcare providers stressed efficient system improvements and positive provider-patient relationships. We propose a structured model for PCC improvement using a service blueprint and system map. The PCC model provides an overview of the interactions and the roles of all stakeholders regarding quality of care to improve healthcare. | - |
dc.language | 영어 | - |
dc.language.iso | ENG | - |
dc.publisher | MDPI | - |
dc.title | Patients and Healthcare Providers' Perspectives on Patient Experience Factors and a Model of Patient-Centered Care Communication: A Systematic Review | - |
dc.type | Article | - |
dc.publisher.location | 스위스 | - |
dc.identifier.doi | 10.3390/healthcare12111090 | - |
dc.identifier.scopusid | 2-s2.0-85195931497 | - |
dc.identifier.wosid | 001245270400001 | - |
dc.identifier.bibliographicCitation | HEALTHCARE, v.12, no.11 | - |
dc.citation.title | HEALTHCARE | - |
dc.citation.volume | 12 | - |
dc.citation.number | 11 | - |
dc.type.docType | Review | - |
dc.description.isOpenAccess | Y | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Health Care Sciences & Services | - |
dc.relation.journalWebOfScienceCategory | Health Care Sciences & Services | - |
dc.relation.journalWebOfScienceCategory | Health Policy & Services | - |
dc.subject.keywordPlus | QUALITY IMPROVEMENT | - |
dc.subject.keywordPlus | UNMET NEEDS | - |
dc.subject.keywordPlus | PRIORITIES | - |
dc.subject.keywordPlus | INSIGHTS | - |
dc.subject.keywordPlus | ADULTS | - |
dc.subject.keywordAuthor | patient-centered care | - |
dc.subject.keywordAuthor | patient-healthcare provider perspective | - |
dc.subject.keywordAuthor | quality of healthcare | - |
dc.subject.keywordAuthor | health communication | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
94, Wausan-ro, Mapo-gu, Seoul, 04066, Korea02-320-1314
COPYRIGHT 2020 HONGIK UNIVERSITY. ALL RIGHTS RESERVED.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.