Progress Indicator의 분할제시가 인지 대기시간 및 만족도에 미치는 영향 연구

Abstract

The aim of this study is to apply the partitioning technique used in the education and marketing to progress indicator and to confirm the effect on perceived waiting time and satisfaction. 30 young adults participated in the experiment. Progress Indicators were given for 3 durations based on previous studies. The maximum partition level of progress indicators was 4. The bar and spinner types were provided. A total of 24 progress Indicators (4 Partitions (1~4)×3 durations (4s, 10s, 20s)×2 Shapes (Bar, Spinner)) was given. Participants rated perceived waiting time and overall satisfaction on each progress indicator. Experimental results showed that the effects of partitioning, duration, and shape on perceived waiting time were statistically significant. As the number of partition increases, perceived waiting time was decreased. Duration of progress indicator and perceived waiting time were linearly related. Users preferred bar types rather than spinner types. Effects of duration and shape on overall satisfaction were statistically significant, but the one of partitioning was not. According to gathered comments, the excess of partitioning led to eye fatigues or annoyance.