음성기반 지능형 시스템의 사용자 만족도에 영향을 미치는 인터랙션 설계변수들의 정의 및 분류방안
DC Field | Value | Language |
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dc.contributor.author | 신종규 | - |
dc.contributor.author | 조인권 | - |
dc.contributor.author | 임완수 | - |
dc.contributor.author | 김상호 | - |
dc.date.available | 2020-04-24T09:24:46Z | - |
dc.date.created | 2020-03-31 | - |
dc.date.issued | 2020 | - |
dc.identifier.issn | 1229-1684 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/kumoh/handle/2020.sw.kumoh/113 | - |
dc.description.abstract | Objective: The aim of this study is to identify a few critical design parameters for enhancing user's satisfaction while interacting with the AI-infused intelligent systems through voice user interface (VUI). Background: The interaction between the user and the AI-infused system is called as Human-AI Interaction (HAII) and supposed to have different features with respect to the human-computer interaction (HCI). It is therefore necessary to establish new criteria for designing and evaluating HAII in the point of user's satisfaction. Method: This study identified 31 user requirements regarding with HAII from previous studies and organized them into 9 secondary and 3 tertiary level user requirement categories. It was investigated and selected 9 design parameters of VUI that might make differences in user's satisfaction. The priority of each design parameter was calculated using quality function deployment (QFD) technique. Results: The amount of information, error control, and length of answer were found as the top three critical design parameters among others. They accounted for 51% of the total criticality score. It implies the reliability of information that the AI-infused systems provide during interaction is the most important factor for enhancing user's satisfaction. Conclusion: This study suggested theoretically nine critical interaction parameters and their priority in designing VUI embedded in AI-infused systems. Application: The result of the study can be used to derive various experimental research models and hypothesis in HAII. | - |
dc.language | 한국어 | - |
dc.language.iso | ko | - |
dc.publisher | 대한인간공학회 | - |
dc.title | 음성기반 지능형 시스템의 사용자 만족도에 영향을 미치는 인터랙션 설계변수들의 정의 및 분류방안 | - |
dc.title.alternative | A Few Critical Design Parameters Affecting User's Satisfaction in Interaction with Voice User Interface of AI-Infused Systems | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | 김상호 | - |
dc.identifier.bibliographicCitation | 대한인간공학회지, v.39, no.1, pp.73 - 86 | - |
dc.citation.title | 대한인간공학회지 | - |
dc.citation.volume | 39 | - |
dc.citation.number | 1 | - |
dc.citation.startPage | 73 | - |
dc.citation.endPage | 86 | - |
dc.type.rims | ART | - |
dc.identifier.kciid | ART002564004 | - |
dc.description.journalClass | 2 | - |
dc.subject.keywordAuthor | Human-AI interaction | - |
dc.subject.keywordAuthor | Interaction design parameters | - |
dc.subject.keywordAuthor | User satisfaction | - |
dc.subject.keywordAuthor | Voice user interface | - |
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