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애프터서비스품질 요인이 고객 불만족 해소에 미치는 영향에 관한 연구
이재준; 조진형; 구자활
Article
Issue Date
2009
Citation
한국산업경영시스템학회지, v.32, no.1, pp 137 - 146
Publisher
한국산업경영시스템학회
모바일 폰의 애프터서비스 품질요인이 고객만족에 미치는 영향도 차이에 관한 연구
정태욱; 이재준; 구자활; 조진형
Article
Issue Date
2013
Citation
한국산업경영시스템학회지, v.36, no.2, pp 39 - 48
Publisher
한국산업경영시스템학회
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