임상간호사의 감정노동과 소진의 관계에서 사회적지지와 감성지능의 효과Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses
- Authors
- 백다원; 염영희
- Issue Date
- Oct-2012
- Publisher
- 간호행정학회
- Keywords
- 감성지능; 사회적지; 감정; 소진; Emotional intelligence; Social support; Emotion; Burnout
- Citation
- 간호행정학회지, v.18, no.3, pp 271 - 280
- Pages
- 10
- Journal Title
- 간호행정학회지
- Volume
- 18
- Number
- 3
- Start Page
- 271
- End Page
- 280
- URI
- https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/45968
- ISSN
- 1225-9330
2288-4955
- Abstract
- Purpose: The purpose of this study was to identify the effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses. Methods: The sample for this study consisted of 382 nurses from four hospitals located in Seoul or Gyunggi Province. Data were analyzed using frequency,percentage, mean, standard deviation, t-test, ANOVA, Scheffé test, Pearson Correlation,Hierarchical Multiple Regression, and Path Analysis. Results: It was found that: (a)emotional labor had a positive effect on burnout, while social support and emotional intelligence had negative effects on burnout; (b) social support and emotional intelligence moderated the relationship between emotional labor and burnout, and (c) social support mediated the relationship between emotional labor and burnout, whereas emotional intelligence did not. Conclusion: The results of the study indicate that high levels of support had a buffering effect and mitigated the negative effects of the emotional labor on burnout. Therefore, strategies to enhance social support for nurses are needed and further research needs to be done to refine this study.
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Collections - Red Cross College of Nursing > Department of Nursing > 1. Journal Articles
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