Determinants of customer satisfaction with parcel locker services in last-mile logistics
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Lai, Po-Lin | - |
dc.contributor.author | Hyunmi, J. | - |
dc.contributor.author | Mingjie, F. | - |
dc.contributor.author | Ke, P. | - |
dc.date.accessioned | 2021-11-25T07:40:07Z | - |
dc.date.available | 2021-11-25T07:40:07Z | - |
dc.date.issued | 2022-03 | - |
dc.identifier.issn | 2092-5212 | - |
dc.identifier.issn | 2352-4871 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/51844 | - |
dc.description.abstract | Based on the service quality (SERVQUAL) model and logistics service quality (LSQ) model, this study investigates the antecedents of customer satisfaction with parcel locker services in last-mile logistics. Data were collected from a survey of 321 consumers in China and analyzed using structural equation modeling. The results indicate that timeliness is the strongest predictor that positively impacts customer satisfaction with parcel locker services, while reliability and security are the predictive coefficients for the same, followed by responsiveness and tangibility, respectively. This study enriches the literature on SERVQUAL and LSQ by providing implications for logistics service providers. © 2021 The Authors | - |
dc.format.extent | 6 | - |
dc.language | 영어 | - |
dc.language.iso | ENG | - |
dc.publisher | Korean Association of Shipping and Logistics, Inc. | - |
dc.title | Determinants of customer satisfaction with parcel locker services in last-mile logistics | - |
dc.type | Article | - |
dc.identifier.doi | 10.1016/j.ajsl.2021.11.002 | - |
dc.identifier.bibliographicCitation | Asian Journal of Shipping and Logistics, v.38, no.1, pp 25 - 30 | - |
dc.identifier.kciid | ART002960197 | - |
dc.description.isOpenAccess | N | - |
dc.identifier.wosid | 000730218400004 | - |
dc.identifier.scopusid | 2-s2.0-85119282352 | - |
dc.citation.endPage | 30 | - |
dc.citation.number | 1 | - |
dc.citation.startPage | 25 | - |
dc.citation.title | Asian Journal of Shipping and Logistics | - |
dc.citation.volume | 38 | - |
dc.type.docType | Article | - |
dc.publisher.location | 대한민국 | - |
dc.subject.keywordAuthor | Customer Satisfaction | - |
dc.subject.keywordAuthor | Last-mile logistics | - |
dc.subject.keywordAuthor | Parcel locker services | - |
dc.subject.keywordAuthor | Service quality | - |
dc.subject.keywordAuthor | SERVQUAL | - |
dc.subject.keywordPlus | QUALITY | - |
dc.subject.keywordPlus | RELIABILITY | - |
dc.subject.keywordPlus | IMPACT | - |
dc.subject.keywordPlus | IMAGE | - |
dc.subject.keywordPlus | COSTS | - |
dc.relation.journalResearchArea | Transportation | - |
dc.relation.journalWebOfScienceCategory | Transportation | - |
dc.description.journalRegisteredClass | scopus | - |
dc.description.journalRegisteredClass | esci | - |
dc.description.journalRegisteredClass | kci | - |
dc.description.journalRegisteredClass | kciCandi | - |
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.
84, Heukseok-ro, Dongjak-gu, Seoul, Republic of Korea (06974)02-820-6194
COPYRIGHT 2019 Chung-Ang University All Rights Reserved.
Certain data included herein are derived from the © Web of Science of Clarivate Analytics. All rights reserved.
You may not copy or re-distribute this material in whole or in part without the prior written consent of Clarivate Analytics.