금융기관 CRM이 고객만족과 경영성과에 미치는 영향

김창수; 김재웅; 오재진

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금융기관 CRM이 고객만족과 경영성과에 미치는 영향

Authors: 김창수; 김재웅; 오재진

Issue Date: Nov-2009

Publisher: 대한경영학회

Citation: 대한경영학회 추계학술발표대회 발표논문집, pp 625 - 649

Pages: 25

Journal Title: 대한경영학회 추계학술발표대회 발표논문집

Start Page: 625

End Page: 649

URI: https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/57875

Files in This Item: Go to Link

Appears in Collections: College of Business & Economics > School of Business Administration > 1. Journal Articles

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