Adoption of shopper-facing technologies under social distancing: A conceptualisation and an interplay between task-technology fit and technology trust
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Wang, X. | - |
dc.contributor.author | Wong, Y.D. | - |
dc.contributor.author | Chen, T. | - |
dc.contributor.author | Yuen, K.F. | - |
dc.date.accessioned | 2023-03-08T10:10:38Z | - |
dc.date.available | 2023-03-08T10:10:38Z | - |
dc.date.issued | 2021-11 | - |
dc.identifier.issn | 0747-5632 | - |
dc.identifier.issn | 1873-7692 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/62109 | - |
dc.description.abstract | As an important measure to combat COVID-19 pandemic, social distancing is observed worldwide and increasingly being regarded as a normative behaviour that guides consumers' daily activities. In response, consumers have embraced a variety of digital technologies that facilitate in-home or contactless shopping. This study examines the emerging presence of technologies in shopping activities under social distancing by: 1) conceptualising the structures of shopper-facing technologies, and 2) examining the interplay between task-technology fit and technology-trust that influences shoppers' adoption of the multi-dimensional technologies. Exploratory factor analysis and structural equation modelling are used for data analysis (n = 508). Our findings reveal three distinctive dimensions of shopper-facing technologies which are labelled as shopper-dominant (pre-)shopping technologies, shopper-dominant post-shopping technologies, and technology-dominant automations. Shoppers' adoption intention depends on their evaluations of the technology fit in performing shopping tasks characterised by contact avoidance/minimisation. The impacts of task-technology fit are further moderated by shoppers' trust in those technologies. More importantly, task-technology fit and technology trust are found to demonstrate differentiated explanatory powers towards shoppers’ adoption of the different categories of technologies. © 2021 Elsevier Ltd | - |
dc.language | 영어 | - |
dc.language.iso | ENG | - |
dc.publisher | Elsevier Ltd | - |
dc.title | Adoption of shopper-facing technologies under social distancing: A conceptualisation and an interplay between task-technology fit and technology trust | - |
dc.type | Article | - |
dc.identifier.doi | 10.1016/j.chb.2021.106900 | - |
dc.identifier.bibliographicCitation | Computers in Human Behavior, v.124 | - |
dc.description.isOpenAccess | N | - |
dc.identifier.wosid | 000687435800003 | - |
dc.identifier.scopusid | 2-s2.0-85107629242 | - |
dc.citation.title | Computers in Human Behavior | - |
dc.citation.volume | 124 | - |
dc.type.docType | Article | - |
dc.publisher.location | 영국 | - |
dc.subject.keywordAuthor | COVID-19 pandemic | - |
dc.subject.keywordAuthor | Shopper-facing technologies | - |
dc.subject.keywordAuthor | Social distancing | - |
dc.subject.keywordAuthor | Task-technology fit | - |
dc.subject.keywordAuthor | Technology adoption | - |
dc.subject.keywordAuthor | Technology trust | - |
dc.subject.keywordPlus | LAST-MILE DELIVERY | - |
dc.subject.keywordPlus | USER ACCEPTANCE | - |
dc.subject.keywordPlus | E-COMMERCE | - |
dc.subject.keywordPlus | INFORMATION-TECHNOLOGY | - |
dc.subject.keywordPlus | LOGISTICS SERVICE | - |
dc.subject.keywordPlus | SELF-COLLECTION | - |
dc.subject.keywordPlus | MEDIATING ROLE | - |
dc.subject.keywordPlus | RETAIL | - |
dc.subject.keywordPlus | BANKING | - |
dc.subject.keywordPlus | SMART | - |
dc.relation.journalResearchArea | Psychology | - |
dc.relation.journalWebOfScienceCategory | Psychology, Multidisciplinary | - |
dc.relation.journalWebOfScienceCategory | Psychology, Experimental | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
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