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Emotional intelligence in front-line/back-office employee relationshipsGo to Link

Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; Gong, Taeshik; Schwabe, Maria; Ifie, Kemefasu

ArticleIssue Date2017CitationJournal of Services Marketing, v.31, no.2, pp 185 - 199PublisherEmerald Group Publishing Ltd.
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