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A review of customer citizenship behaviors in the service contextGo to Link

Gong, Taeshik; Yi, Youjae

ArticleIssue Date2021CitationService Industries Journal, v.41, no.3/4, pp 169 - 199PublisherFrank Cass Publishers
SSCISCOPUS
An integrated model of customer social exchange relationship: the moderating role of customer experienceGo to Link

Yi, Youjae; Gong, Taeshik

ArticleIssue Date2009CitationService Industries Journal, v.29, no.11, pp 1513 - 1528PublisherFrank Cass Publishers
SSCISCOPUS
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intentionGo to Link

Yi, Youjae; Nataraajan, Rajan; Gong, Taeshik

ArticleIssue Date2011CitationJournal of Business Research, v.64, no.1, pp 88 - 96PublisherElsevier BV
SSCISCOPUS
Customer value co-creation behavior: Scale development and validationGo to Link

Yi, Youjae; Gong, Taeshik

ArticleIssue Date2013CitationJournal of Business Research, v.66, no.9, pp 1279 - 1284PublisherElsevier BV
SSCISCOPUS
Helping Employees Deal With Dysfunctional Customers: The Underlying Employee Perceived Justice MechanismGo to Link

Gong, Taeshik; Yi, Youjae; Choi, Jin Nam

ArticleIssue Date2014CitationJournal of Service Research, v.17, no.1, pp 102 - 116PublisherSAGE Publications
SCIESCOPUS
If Employees "Go the Extra Mile," Do Customers Reciprocate with Similar Behavior?Go to Link

Yi, Youjae; Gong, Taeshik

ArticleIssue Date2008CitationPSYCHOLOGY & MARKETING, v.25, no.10, pp 961 - 986PublisherWILEY
SSCISCOPUS
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countriesGo to Link

Gong, Taeshik; Yi, Youjae

ArticleIssue Date2018CitationPsychology and Marketing, v.35, no.6, pp 427 - 442PublisherJohn Wiley & Sons Inc.
SCIESCOPUS
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behaviorGo to Link

Yi, Youjae; Gong, Taeshik

ArticleIssue Date2008CitationINDUSTRIAL MARKETING MANAGEMENT, v.37, no.7, pp 767 - 783PublisherELSEVIER SCIENCE INC
SSCISCOPUS
The electronic service quality model: The moderating effect of customer self-efficacyGo to Link

Yi, Youjae; Gong, Taeshik

ArticleIssue Date2008CitationPsychology and Marketing, v.25, no.7, pp 587 - 601PublisherJohn Wiley & Sons Inc.
SSCISCOPUS
The Impact of Other Customers on Customer Citizenship BehaviorGo to Link

Yi, Youjae; Gong, Taeshik; Lee, Hyojin

ArticleIssue Date2013CitationPsychology and Marketing, v.30, no.4, pp 341 - 356PublisherJohn Wiley & Sons Inc.
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