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Effects of characteristics of in-store retail technology on customer citizenship behavior
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| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Gong, Taeshik | - |
| dc.contributor.author | Wang, Chen-Ya | - |
| dc.contributor.author | Lee, Kangcheol | - |
| dc.date.accessioned | 2022-07-18T01:18:32Z | - |
| dc.date.available | 2022-07-18T01:18:32Z | - |
| dc.date.issued | 2022-03 | - |
| dc.identifier.issn | 0969-6989 | - |
| dc.identifier.issn | 1873-1384 | - |
| dc.identifier.uri | https://scholarworks.bwise.kr/erica/handle/2021.sw.erica/107934 | - |
| dc.description.abstract | This paper investigates the effect of the characteristics of in-store retail technology on customer citizenship behavior (CCB) by adapting the job demands-resources theory, and explores how customer education moderates these relationships. Survey responses from 196 retail shoppers show that perceived complexity and perceived risk lead to customer exhaustion, resulting in decreasing CCB; while perceived advantage and perceived compatibility lead to customer engagement, resulting in increasing CCB. All these paths were found to be moderated by customer education. Managers could use the characteristics of in-store technology to increase CCB in their retail stores. | - |
| dc.format.extent | 10 | - |
| dc.language | 영어 | - |
| dc.language.iso | ENG | - |
| dc.publisher | Pergamon Press Ltd. | - |
| dc.title | Effects of characteristics of in-store retail technology on customer citizenship behavior | - |
| dc.type | Article | - |
| dc.publisher.location | 영국 | - |
| dc.identifier.doi | 10.1016/j.jretconser.2021.102488 | - |
| dc.identifier.scopusid | 2-s2.0-85100653309 | - |
| dc.identifier.wosid | 000788058200012 | - |
| dc.identifier.bibliographicCitation | Journal of Retailing and Consumer Services, v.65, pp 1 - 10 | - |
| dc.citation.title | Journal of Retailing and Consumer Services | - |
| dc.citation.volume | 65 | - |
| dc.citation.startPage | 1 | - |
| dc.citation.endPage | 10 | - |
| dc.type.docType | Article | - |
| dc.description.isOpenAccess | N | - |
| dc.description.journalRegisteredClass | ssci | - |
| dc.description.journalRegisteredClass | scopus | - |
| dc.relation.journalResearchArea | Business & Economics | - |
| dc.relation.journalWebOfScienceCategory | Business | - |
| dc.subject.keywordPlus | SELF-SERVICE TECHNOLOGY | - |
| dc.subject.keywordPlus | WORK ENGAGEMENT | - |
| dc.subject.keywordPlus | MODERATING ROLE | - |
| dc.subject.keywordPlus | INTEGRATED MODEL | - |
| dc.subject.keywordPlus | VALUE CREATION | - |
| dc.subject.keywordPlus | JOB DEMANDS | - |
| dc.subject.keywordPlus | CONSUMER | - |
| dc.subject.keywordPlus | ADOPTION | - |
| dc.subject.keywordPlus | PERFORMANCE | - |
| dc.subject.keywordPlus | INTERNET | - |
| dc.subject.keywordAuthor | Perceived complexity | - |
| dc.subject.keywordAuthor | Perceived risk | - |
| dc.subject.keywordAuthor | Perceived advantage | - |
| dc.subject.keywordAuthor | Perceived compatibility | - |
| dc.subject.keywordAuthor | Customer exhaustion | - |
| dc.subject.keywordAuthor | Customer engagement | - |
| dc.subject.keywordAuthor | Customer citizenship behavior | - |
| dc.identifier.url | https://www.sciencedirect.com/science/article/pii/S0969698921000540?via%3Dihub | - |
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Related Researcher
- Gong, Taeshik
- COLLEGE OF BUSINESS AND ECONOMICS (DIVISION OF BUSINESS ADMINISTRATION)