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The Double-Edged Sword of Robot Anthropomorphism: Cognitive Load, Stress, and Dysfunctional Customer Behavior in Service Interactions
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| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | 공태식 | - |
| dc.date.accessioned | 2025-07-05T17:03:27Z | - |
| dc.date.available | 2025-07-05T17:03:27Z | - |
| dc.date.issued | 2025-06-04 | - |
| dc.identifier.uri | https://scholarworks.bwise.kr/erica/handle/2021.sw.erica/125826 | - |
| dc.title | The Double-Edged Sword of Robot Anthropomorphism: Cognitive Load, Stress, and Dysfunctional Customer Behavior in Service Interactions | - |
| dc.type | Conference | - |
| dc.citation.conferenceName | 19th International Research Symposium on Service Excellence in Management (QUIS19) | - |
| dc.citation.conferencePlace | Roma Tre University, Rome, Italy | - |
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Related Researcher
- Gong, Taeshik
- COLLEGE OF BUSINESS AND ECONOMICS (DIVISION OF BUSINESS ADMINISTRATION)