Does customer value creation behavior drive customer well-being?
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Gong, Taeshik | - |
dc.contributor.author | Choi, Jin Nam | - |
dc.contributor.author | Murdy, Samantha | - |
dc.date.accessioned | 2021-06-22T18:22:58Z | - |
dc.date.available | 2021-06-22T18:22:58Z | - |
dc.date.created | 2021-01-21 | - |
dc.date.issued | 2016-02 | - |
dc.identifier.issn | 0301-2212 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/erica/handle/2021.sw.erica/16026 | - |
dc.description.abstract | To address the potential ambivalent effects of customer value creation behavior (CVCB) in a service setting, we developed a theoretical model identifying separate psychological mechanisms that account for both positive and negative effects of CVCB on customer outcomes, such as customer value and customer well-being. Participants comprised 103 business customer-supplier dyads. The results show that CVCB enhanced customer outcomes through the intermediate mechanism of customer self-determination, but hindered customer outcomes by generating customer role stress. In addition, the results indicate that relationship quality moderates the effect of CVCB on customer self-determination and role stress, thus channeling its effect in either a positive or a negative direction. The results offer insight into the mixed findings on customer behavior in the service literature. | - |
dc.language | 영어 | - |
dc.language.iso | en | - |
dc.publisher | SOC PERSONALITY RES INC | - |
dc.title | Does customer value creation behavior drive customer well-being? | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Gong, Taeshik | - |
dc.identifier.doi | 10.2224/sbp.2016.44.1.59 | - |
dc.identifier.scopusid | 2-s2.0-84963828987 | - |
dc.identifier.wosid | 000373723500006 | - |
dc.identifier.bibliographicCitation | SOCIAL BEHAVIOR AND PERSONALITY, v.44, no.1, pp.59 - 76 | - |
dc.relation.isPartOf | SOCIAL BEHAVIOR AND PERSONALITY | - |
dc.citation.title | SOCIAL BEHAVIOR AND PERSONALITY | - |
dc.citation.volume | 44 | - |
dc.citation.number | 1 | - |
dc.citation.startPage | 59 | - |
dc.citation.endPage | 76 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Psychology | - |
dc.relation.journalWebOfScienceCategory | Psychology, Social | - |
dc.subject.keywordPlus | SELF-DETERMINATION THEORY | - |
dc.subject.keywordPlus | RELATIONSHIP QUALITY | - |
dc.subject.keywordPlus | ROLE STRESS | - |
dc.subject.keywordPlus | CITIZENSHIP BEHAVIOR | - |
dc.subject.keywordPlus | THEORY PERSPECTIVE | - |
dc.subject.keywordPlus | NEED SATISFACTION | - |
dc.subject.keywordPlus | ROLE-CONFLICT | - |
dc.subject.keywordPlus | CO-CREATION | - |
dc.subject.keywordPlus | PERFORMANCE | - |
dc.subject.keywordPlus | EMPLOYEES | - |
dc.subject.keywordAuthor | customer value creation behavior | - |
dc.subject.keywordAuthor | customer self-determination | - |
dc.subject.keywordAuthor | customer role stress | - |
dc.subject.keywordAuthor | customer value | - |
dc.subject.keywordAuthor | customer well-being | - |
dc.identifier.url | https://www.proquest.com/docview/1768189017?accountid=11283 | - |
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