The Development and Use of Field Implementation-Focused Assessment Method for the Improvement of Quality Management System`s Effect

Abstract

Most of manufacturing companies run a quality management system such as ISO9001 to meet customer needs and then to be better positioned in the market but mostly stay at the level of gaining some quality improvement, customer complaints reduction, and productivity improvement. However, this paper reports a successful case which the implementation of a quality management system through the World Class Manufacturing Crew Quality Certification(WCMCQC) contributes toward not only productivity increase but also market share increase and also proposes an effective assessment and feedback method of the quality management system.