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B2B 전자상거래 보증 중계 서비스의 성과관리를 위한 KPI 가중치 설계에 대한 연구A Study on Design of KPI Weighting for Measuring Performance of B2B e-Commerce Guarantee Intermediary Service
- Other Titles
- A Study on Design of KPI Weighting for Measuring Performance of B2B e-Commerce Guarantee Intermediary Service
- Issue Date
- Mar-2011
- Publisher
- 한국경영과학회
- Keywords
- In B2B e-Commerce market; many companies used in B2B e-Commerce Guarantee Service. Guarantee service raised the stability of collect debts for seller; and made purchase fund for buyer. In 2001; The first year of implementation; B2B e-Commerce Guarantee Cost was just a 19 billion; but in 2008 was significantly increased a 3 trillion 982 billion. In previous studies; however; there was no research on performance management. This study focus on design of KPI weighting for measuring performance of B2B e-Commerce Guarantee Intermediary Service. Through analysis for ' B2B e-Commerce Guarantee Intermediary Service' ; the study selected KPI and made the KPI weighing. the process of designing a KPI weighting is 5 phase. This study suggests the standard of measuring performance and guidelines on the focus management of KPI in B2B e-Commerce Guarantee Service.; e-Commerce; Guarantee Service; e-Maketplace; KPI
- Citation
- 경영과학, v.28, no.1, pp.75 - 90
- Indexed
- KCI
- Journal Title
- 경영과학
- Volume
- 28
- Number
- 1
- Start Page
- 75
- End Page
- 90
- ISSN
- 1225-1100
- Files in This Item
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Related Researcher
- Han, Chang Hee
- COLLEGE OF BUSINESS AND ECONOMICS (DIVISION OF BUSINESS ADMINISTRATION)