ScholarWorks@Hanyang University ERICA Campus: Journal : Journal of Service Theory and Practice

Journal of Service Theory and Practice

Journal Title

Journal of Service Theory and Practice

ISSN

P 2055-6225

Publisher

Emerald Group Publishing Ltd.

Listed on(Coverage)

JCR	2015-2019
SJR	1999-2019
CiteScore	2016-2019
CC	2016-2021
SSCI	2015-2021
SCOPUS	2017-2020

Active

Active
based on the information
- SCOPUS:2020-10

Country

ENGLAND

Article List

1 - 2 out of 2 results.

SSCISCOPUS

The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior Go to Link

Gong, Taeshik

ArticleIssue Date2025CitationJOURNAL OF SERVICE THEORY AND PRACTICE, v.35, no.2, pp 319 - 347PublisherEMERALD GROUP PUBLISHING LTD

SSCISCOPUS

How does dysfunctional customer behavior affect employee turnover Go to Link

Gong, Taeshik; Wang, Chen-Ya

ArticleIssue Date2019CitationJournal of Service Theory and Practice, v.29, no.3, pp 329 - 352PublisherEmerald Group Publishing Ltd.

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