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Journal of Services Marketing

Journal Title

  • Journal of Services Marketing

ISSN

  • P 0887-6045

Publisher

  • Emerald Group Publishing Ltd.

Listed on(Coverage)

JCR 2011-2019
SJR 1999-2019
CiteScore 2011-2019
CC 2016-2021
SSCI 2010-2021
A & HCI 2010
SCOPUS 2017-2020

Active

  • Active

    based on the information

    • SCOPUS:2020-10

Country

  • ENGLAND

Article List

1 - 3 out of 3 results.

SSCISCOPUS
The Dark Side of Fairness: How Perceived Fairness in Service Robot Implementation Leads to Employee Dysfunctional Behavior

공태식

ArticleIssue Date2025CitationJOURNAL OF SERVICES MARKETING, v.39, no.4, pp 1 - 18PublisherEMERALD GROUP PUBLISHING LTD
SSCISCOPUS
Customer brand engagement behavior in online brand communitiesGo to Link

Gong, Taeshik

ArticleIssue Date2018CitationJournal of Services Marketing, v.32, no.3, pp 286 - 299PublisherEmerald Group Publishing Ltd.
SSCISCOPUS
Emotional intelligence in front-line/back-office employee relationshipsGo to Link

Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; Gong, Taeshik; Schwabe, Maria; Ifie, Kemefasu

ArticleIssue Date2017CitationJournal of Services Marketing, v.31, no.2, pp 185 - 199PublisherEmerald Group Publishing Ltd.
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