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SCOPUS
A review of customer citizenship behaviors in the service context
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Gong, Taeshik
; Yi, Youjae
Article
Issue Date
2021
Citation
Service Industries Journal, v.41, no.3/4, pp 169 - 199
Publisher
Frank Cass Publishers
SSCI
SCOPUS
Curvilinear relationship between customer engagement and responses to service failures
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Park, Yun-na;
Gong, Taeshik
Article
Issue Date
2023
Citation
Service Industries Journal, pp 1 - 27
Publisher
Frank Cass Publishers
1
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Author
Gong, Taeshik
2
Park, Yun-na
1
Yi, Youjae
1
Subject
SCALE DEVELOPMENT
2
ACTIVATION THEORY
1
BRAND ENGAGEMENT
1
CO-CREATION BEHAVIOR
1
COMPANY IDENTIFICATION
1
COMPLAINT BEHAVIOR
1
Customer citizenship behavior
1
Customer engagement
1
customer value creation behavior
1
DARK SIDE
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2023
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2021
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ENG
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scopus
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