뇌졸중환자 간병인의 감정노동이 소진에 미치는 영향

Abstract

Purpose: The purpose of this study was to explore the impact of emotional labor on burnout in stroke patients'caregivers. Methods: Data were collected from 141 paid caregivers working at 3 hospital across Gyeonggi provincefrom January to April 2014. Results: The caregivers' level of emotional labor showed 2.9/5.0 points and burnout,2.5/5.0. A significant correlation was found among attentiveness to required display rules (p=.007), emotional dissonance(p=.001) and burnout. In a multiple regression, age (β=.279, p=.001) and emotional dissonance (β=.193,p=.046) were associated with burnout in caregivers. These factors attributed to 16.9% of variance in the burnoutof caregivers. Conclusion: These results suggest that burnout in stroke patients' caregivers can be influenced byemotional dissonance as well as physical condition such as age. Accordingly, it is necessary to be develop supportprogram to deal with mental labor to improve their mental health and lighten their workload for caregivers.