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종합병원 외래환자의 만족도와 서비스 품질 간의 관계 연구A Study on the Correlation between Quality of Service and Satisfaction in General Hospital
- Other Titles
- A Study on the Correlation between Quality of Service and Satisfaction in General Hospital
- Issue Date
- Dec-2019
- Publisher
- 대한방사선과학회
- Keywords
- 만족도; 의료서비스; 추천의도; 외래환자; 재이용 의도; Satisfaction; Medical Service; Recommmendation Intention; Outpatient; Re-Use Intenion
- Citation
- 방사선기술과학, v.42, no.6, pp.497 - 505
- Journal Title
- 방사선기술과학
- Volume
- 42
- Number
- 6
- Start Page
- 497
- End Page
- 505
- ISSN
- 2288-3509
- Abstract
- This study analyzed whether satisfaction to healthcare service quality that patients experienced in a general hospital affects recommendation on that hospital. As a result of the analysis, healthcare service quality partially affected patients’ satisfaction. In addition, the satisfaction was partially positively correlated with the recommendation intention. This study has implications in that it revealed that satisfaction perceived by patients leads to recommendation intention and it suggested marketing plans necessary for hospital management performance.
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Collections - 사회과학대학 > 의료경영학과 > 1. Journal Articles
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Related Researcher
- Suh, Won Sik
- Social Sciences (의료산업경영학과)