보건소 공무원들의 감정노동과 조직지원인식이 직무태도에 미치는 영향Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers
- Other Titles
- Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers
- Authors
- 신선해; 안재선; 김문중
- Issue Date
- 2019
- Publisher
- 보건의료산업학회
- Keywords
- 감정노동; 조직지원인식; 직무만족도; 직무태도; Emotional Labor; Perceived Organizational Support; Job Satisfaction; Job Commitment
- Citation
- 보건의료산업학회지, v.13, no.1, pp.1 - 13
- Journal Title
- 보건의료산업학회지
- Volume
- 13
- Number
- 1
- Start Page
- 1
- End Page
- 13
- URI
- https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/2578
- ISSN
- 2093-5986
- Abstract
- Objectives: This study was designed to determine the relationship among emotional labor, perceived organizational support, and job attitude in public health centers. Results: First, emotional dissonance had no effect on perceived organizational support. However, emotional endeavor had a positive effect on perceived organizational support. Second, perceived organizational support had a significant effect on job attitude. Third, emotional labor had no effect on job satisfaction, but emotional labor had a positive effect on job commitment. Fourth, perceived organizational support had a full mediating effect on the relationship between emotional labor and job attitude. The implications of this study are as follows. Conclusions: Higher emotional labor leads to lower job satisfaction and job commitment in public officials, thereby affecting job attitude. Accordingly, various systematic methods, such as flexible working hours and personnel policy, need to be implemented to alleviate the negative effects of emotional labor.
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