User-generated videos and tourists' intention to visit

Abstract

In pursuit of better travel decisions, potential tourists are not only exposed to online destination marketing content but are also exposed to user-generated content (UGC) which are based on the subjective evaluation of people's travel experiences. These user-generated contents have been observed to significantly influence tourist travel intentions, vlogs in particular. This paper aims to further our understanding of how tourists perceive user-generated videos and their influence on their travel intentions. A survey was conducted among tourists (n = 274) in Cape Coast Castle, Ghana and analysed using a Partial Least Squares Structural Equation Modelling (PLS-SEM) technique. Results suggest that tourist's perception of user-generated videos in relation to their perceived credibility and perceived fairness influenced their travel intentions.