Critical role of information and communication technology in nursing during the COVID-19 pandemic: A qualitative study
- Authors
- Yoo, Hye Jin; Lee, Hyeongsuk
- Issue Date
- Nov-2022
- Publisher
- WILEY
- Keywords
- artificial intelligence; COVID-19; information technology; nursing care; patient isolation
- Citation
- JOURNAL OF NURSING MANAGEMENT, v.30, no.8, pp 3677 - 3685
- Pages
- 9
- Journal Title
- JOURNAL OF NURSING MANAGEMENT
- Volume
- 30
- Number
- 8
- Start Page
- 3677
- End Page
- 3685
- URI
- https://scholarworks.bwise.kr/gachon/handle/2020.sw.gachon/86627
- DOI
- 10.1111/jonm.13880
- ISSN
- 0966-0429
1365-2834
- Abstract
- Aim To examine the need for information and communication technology (ICT)-based nursing care in improving patient management during the pandemic. Background Maintaining traditional approaches to nursing in the ongoing coronavirus disease (COVID-19) pandemic predisposes health care systems to a risk of diminished quality of care. Using ICT (real-time videoconferencing, mobile robots and artificial intelligence) could reduce burnout and infection risks by minimizing face-to-face contact. Method Qualitative descriptive design with content analysis. Results Overall, 24 participants (14 nurses, six medical/nursing informatics experts and four technology experts) were interviewed. Three main themes were extracted: emerging challenges for nurses due to COVID-19, impact of new technology on patient and nurse experiences and concerns with implementation of technology. Conclusion A significant portion of nurses' work was unrelated to professional nursing, causing burnout. ICT could help reduce nurses' burden by facilitating environmental management and non-contact communication and providing emotional support for patients. Implications for Nursing Management Establishing an ICT-based nursing care system that considers the physical environment and communication infrastructure of health care institutions, user's digital health literacy and user safety to effectively manage non-nursing care-related activities and undertake tasks that can be delegated may improve the quality of care for quarantined patients and reduce risk of cross-infection.
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