Transformational Leadership and Organizational Citizenship Behavior in Egypt: Roles of Organizational Commitment, Public Service Motivation, and Organizational Justice

Abstract

This study aims to examine the impact of transformational leadership (TL) on employees’ organizational citizenship behavior (OCB). It further aims to examine the mediating effect of organizational commitment (OC), and the moderating effect of organizational justice (OJ) and public service motivation (PSM), as perceived by Nasser Social Bank employees, on the abovementioned relationship. Data were collected from a survey including 173 employees of Nasser Social Bank in Egypt. Correlation, simple regression, and multiple regression analysis were employed to analyze the collected data. The results indicated that Nasser Social Bank employees’ OCB was affected by perceived TL. Second, OC mediated the relationship between TL and employees’ OCB. Finally, OJ and PSM positively moderated the effect of TL on Nasser Social Bank employees’ OCB. This study makes recommendations to enhance the employees’ levels of OCB in an Egyptian context. Further discussions are presented. © 2023, Seoul National University - Graduate School of Public Administration. All rights reserved.