Applying the Delphi Approach to Incorporate Voiceless Stakeholders in Community Planning

Abstract

In the planning process, it is crucial to involve every key stakeholder for effective collaborative participation. However, in real-world practice, planners often face difficulties engaging stakeholders who remain passive. The authors argue that the Delphi method, when modified to enhance planners' roles as a communication channel, can bridge this gap, serving as a tool to facilitate communication with these passive stakeholders and fostering consensus between those who actively voice their opinions and those who do not. Therefore, this study introduces a 'planner-aided' policy Delphi method, which is a revised version of existing Delphi methods tailored to better serve these goals. The authors then explore the effectiveness of this proposed method in engaging voiceless stakeholders in the participatory planning process through a case study of the Seohak-dong Art Theme Street design project in Jeonju, South Korea. This study finds that the PAP Delphi technique integrated into participatory planning effectively reflected the thoughts of voiceless stakeholders. This research contributes by proposing a practical and easy-to-use method for urban planners to engage less-vocal groups and demonstrating its effectiveness.