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The Role of Airline Travelers' Pre-Recovery Emotions during the Service Recovery ProcessGo to Link

Nikbin, Davoud; Iranmanesh, Mohammad; Hyun, Sunghyup Sean; Baharun, Rohaizat; Kim, Insin

ArticleIssue Date2015CitationJournal of Travel and Tourism Marketing, v.32, no.6, pp 677 - 691PublisherHaworth Press Inc.
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